At TUWSHIYAH AGENCY we strive to provide exceptional service and deliver high-quality results for our clients. We understand that sometimes circumstances change, and you may need to cancel your project or request a refund. To ensure a smooth and transparent process, we have established the following Refund and Cancellation Policy.
Cancellation
If you wish to cancel a project, you must provide written notice TUWSHIYAH AGENCY by email at [email protected] or by any other means of communication that allows for proof of receipt. The cancellation will be effective upon TUWSHIYAH AGENCY confirming receipt of your cancellation request.
- a) Cancellation Before Work Commencement
If you cancel the project before we have started working on it, you will be eligible for a full refund of the amount paid, minus any transaction fees or other costs associated with processing your payment.
- b) Cancellation After Work Commencement
If you cancel the project after we have started working on it, you will be charged for the work completed up to the point of cancellation. The remaining balance, after deducting the charges for the completed work and any transaction fees or other costs associated with processing your payment, will be refunded to you.
Refunds
- a) Refund Eligibility
Refunds will be considered on a case-by-case basis. To be eligible for a refund, you must submit a written request within 15 days from the date the project was completed or delivered, stating the reasons for the refund request and providing any supporting documentation. We will review your request and determine if a refund is warranted.
- b) Refund Processing
If your refund request is approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain amount of days, depending on your payment processor’s policies.
Please note that we reserve the right to decline a refund request if it does not meet the eligibility criteria or if we determine that the request is unreasonable, fraudulent, or an attempt to abuse our policy.
Late or Missing Refunds
If you have not received your refund within the specified timeframe, please take the following steps:
- a) Check your bank account again.
- b) Contact your credit card company, as it may take some time before your refund is officially posted.
- c) Contact your bank, as there may be a processing delay before the refund is posted.
If you have done all of this and still have not received your refund, please contact us at [email protected].
Changes to the Refund and Cancellation Policy
We reserve the right to update or modify this Refund and Cancellation Policy at any time, without prior notice. Any changes will be posted on this page, and the “Last Updated” date at the top of this policy will be amended accordingly. By continuing to use our services after any changes to this policy, you agree to be bound by the updated Refund and Cancellation Policy.
Contact Us
If you have any questions or concerns regarding our Refund and Cancellation Policy, please feel free to contact us at:
TUWSHIYAH AGENCY
447 Broadway, 2nd Floor Suite #1712,
New York 10013, United States
(+1) 202 604 8356